Understanding Storage Usage & Limits

Every file your organization uploads across every project and task counts against a single shared storage quota tied to your subscription plan. Here’s how usage, warnings, and limits work together.

Checking Your Usage

To check your storage usage:

1. Go to the Storage page (usually under Settings, visible to Admins/Managers).
2. Review how much space is used versus your total allowance.
3. Optionally drill into the breakdown to see what’s using the most space.

Warning Levels

Rather than letting you hit your storage limit with no warning, PMS raises alerts at a few thresholds as you get closer to full.

• 80% used— a warning notification appears.
• 90% used — a critical notification appears, and an email alert is sent.
• 95% used — a persistent warning is pinned in place until usage drops back down.
• 100% used — uploads are blocked entirely until space is freed up or your limit is increased.

What Happens at 100%

Once your organization hits its limit, new uploads are blocked until there’s room again.

• Any attempt to upload a file or add certain documents fails with a message explaining exactly how much space is needed versus how much remains.
• Existing files, tasks, and projects are unaffected; nothing already uploaded is at risk.
• The block only lifts once usage drops below the limit (by deleting files), or the limit itself is raised.

Requesting More Storage

To request more storage:

1. Check your current usage on the Storage page first, to have the numbers on hand.
2. Contact your organization’s Admin. Storage limits are tied to your subscription plan and can only be changed at that level.
3. Your Admin can review plan options, or, from the Storage Management page, set a custom Storage Limit Override for your organization.

Good to know:

• Storage is organization-wide, not per-project; every file everyone uploads draws from the same pool. Your plan sets the default limit (10 GB unless otherwise configured).
• These alerts automatically clear themselves once usage drops back below the relevant threshold, and only Admins/Managers typically see them, since they’re the ones who can act.
• Regular members and Team Leads can’t change storage limits themselves; that’s an Admin-level setting, covered in Cleaning Up Storage and Configuring Storage Notifications & Preferences if you’re an Admin looking to manage it directly.