How to Create a Knowledge Base Article

The Knowledge Base is where your organization can build its own internal documentation, separate from this help center.

To create an article:

1. Go to the Knowledge Base and click New Article.
2. Enter a title and content (the article body itself).
3. Choose a category (for browsing) and tags (for search).
4. Set visibility: Private, Project Team, Department Team, Team, Organization, or Custom controls who can find and read it.
5. Optionally attach a file or reference link.
6. Save as Draft, or publish directly.

Good to know:

• Visibility works the same way as the general Templates Library; see Using the Templates Library.