Knowledge Base

How to Edit a Knowledge Base Article Articles can be updated as information changes. To edit: Open the article from the Knowledge Base. Click Edit. Update content, category, or visibility. Save; this creates a new version. Good to know: Every edit is kept as a version; see Restoring a Previous Article Version. Restoring a Previous Article Version If an edit needs to be undone, you can roll an article back to an earlier saved version. To restore a version: Open the article and go to its Version History. Review previous versions. Select the one you want and choose Restore.   How to Edit a Knowledge Base Article Articles can be updated as information changes. To edit: Open the article from the Knowledge Base. Click Edit. Update content, category, or visibility. Save; this creates a new version. Good to know: Every edit is kept as a version; see Restoring a Previous Article Version. How to Create a Knowledge Base Article The Knowledge Base is where your organization can build its own internal documentation, separate from this help center. To create an article: Go to the Knowledge Base and click New Article. Enter a title and content (the article body itself). Choose a category (for browsing) and tags (for search). Set visibility: Private, Project Team, Department Team, Team, Organization, or Custom controls who can find and read it. Optionally attach a file or reference link. Save as Draft, or publish directly....