Troubleshooting Missing Notifications

If you’re not seeing notifications you expect, work through these in order.

Try the following:

1. Check Notification Settings and confirm the relevant category and channel are actually turned on.
2. For email, check your spam or junk folder.
3. For push, confirm notification permissions are enabled for the app in your device’s system settings.
4. For Slack/Google Chat/Teams, use the test option in Notification Settings to confirm your webhook URL is still valid.
5. If everything looks correctly configured and notifications are still missing, contact your organization’s admin.

Good to know:

• A muted project or task (if muted) won’t send notifications regardless of your general preferences. Check there too if it’s just one specific item going quiet.