Sub Tasks
Acknowledging a Sub-Task
Just like a regular task, a sub-task needs to be acknowledged before it counts as actively being worked on this starts its timer and moves it out of pending.
To acknowledge a sub-task:
- Open a sub-task assigned to you that’s pending or reopened.
- Click Acknowledge.
- Its status changes to In Progress, and its timer starts.
Good to know:
- Only the assignee (or an Admin/Manager/Team Lead) can acknowledge a sub-task.
- Acknowledging is required before the sub-task can be delegated; see Delegating a Sub-Task to Someone Else.
Still stuck?
Contact our support team
and we'll help you sort it out.
