Refund Policy
At TechXaro One, we want you to be confident in your decision to use our project management platform. This Refund Policy explains when refunds apply and how to request one.
Last updated: September 25, 2026
Free trial
30 days
No card required, so there is nothing to refund.
Monthly plans
Not refundable
Once the billing cycle starts. You keep access until it ends.
Yearly plans
14-day refund
Full refund if you ask within 14 days of the first annual payment.
Free trial
TechXaro One offers a 30-day free trial with no credit card required. Since no payment is collected during the trial, no refund is applicable for this period. You can cancel or simply let the trial expire with no obligation.
Monthly subscriptions
Monthly subscription fees are billed in advance and are non-refundable once the billing cycle has started. If you cancel, you will retain access to your paid features until the end of the current billing period. After that, your account will revert to the free plan or be deactivated, depending on your settings.
Yearly subscriptions
For annual plans, we offer a 14-day refund window from the date of the initial annual payment. If you request a refund within this window, we will issue a full refund and downgrade or cancel your account.
After 14 days, annual payments are non-refundable, but you can cancel future renewals at any time.
Exceptions
We will consider refunds outside the standard windows above in these cases:
- A duplicate or accidental charge
- A technical issue on our end that prevented you from using the platform, which our support team was unable to resolve within a reasonable time
- Billing errors caused by TechXaro One
Non-refundable situations
Refunds will not be issued for:
- Lack of use of the platform after purchase
- Add-ons, custom integrations, or dedicated infrastructure fees once implementation has started
- Accounts suspended or terminated for violating our Terms & Conditions
How to request a refund
Email contact@one.techxaro.com and include:
- Your account email
- The reason for the request
- Your invoice or transaction ID
We aim to respond within one business day. Approved refunds are processed within 5 to 10 business days to your original payment method.
Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of TechXaro One after changes take effect constitutes acceptance of the revised policy.
Contact us
Questions about this policy? Reach out any time.
Email: contact@one.techxaro.com
Phone: (+92) 311 4865556