Account & Login: Sign In, Reset Your Password, Sign Out & Troubleshoot

This article covers the full account access lifecycle in one place: logging in, resetting a forgotten password, logging out safely, and working through login problems.

Logging In

Whether it’s your first time or you’re returning after a break, signing in works the same way.

To log in:

1. Go to app.one.techxaro.com; this is your PMS workspace. (one.techxaro.com is the marketing and email domain, not the login page; bookmark app.one.techxaro.com instead.)
2. Enter the email address associated with your account.
3. Enter your password.
4. Click Log In.
5. You’ll land on your dashboard, where you can see your projects, tasks, and any notifications waiting for you.

Resetting a Forgotten Password

If you can’t remember your password, you can reset it yourself in a couple of minutes; no need to wait for an admin.

To reset your password:

1. On the login page at app.one.techxaro.com, click Forgot Password.
2. Enter the email address linked to your account and submit the form.
3. Check your inbox for a password reset email it arrives from our notifications address on the one.techxaro.com domain.
4. Click the reset link in the email.
5. Enter a new password and confirm it.
6. Log in at app.one.techxaro.com using your new password.

Logging Out

Logging out properly protects your account, especially on a shared or public computer.

To log out:

1. Click your profile icon or avatar, usually in the top-right corner of the screen.
2. Select Log Out from the menu.
3. You’ll be returned to the login screen at app.one.techxaro.com, and your session will be closed.

Troubleshooting Login Issues

If you’re having trouble getting into your account, work through these common causes before reaching out for support.

Try the following, in order:

1. Double-check your email and password for typos, and confirm Caps Lock isn’t on.
2. Use Forgot Password to set a new password, in case the old one simply isn’t right anymore.
3. Confirm you’re at app.one.techxaro.com, not one.techxaro.com the marketing site doesn’t have a login form.
4. Clear your browser’s cache and cookies, or try logging in from a private/incognito window.
5. Try a different browser or device to rule out a local browser issue.
6. If you see a message about your account being suspended or inactive, contact your organization admin this isn’t something you can fix from the login screen.
7. If none of the above works, contact your support team with the exact error message you’re seeing.

Good to know:

• Always sign in at app.one.techxaro.com; one.techxaro.com is used only for marketing pages and outgoing emails and has no login form.
• Password reset links and emails expire after a set period and come from the one.techxaro.com mail domain. Check spam first, and just request a new one if yours has expired.
• An “account inactive” or “account suspended” message means your access was paused by an admin; this isn’t something you can fix yourself; contact your organization admin to have it reactivated.
• Always log out when using a shared or public device; closing the browser tab alone doesn’t end your session.
• Still stuck after trying the steps above? Contact your support team with the exact error message you’re seeing.